Travel and Tourism - This course is an introductory qualification in Travel and Tourism.
It develops the skills, knowledge and attitudes, needed for work in the travel and tourism industry. Students will develop skills to deal effectively with all aspects of customer care and customer service in travel and tourism.
They will gain the product knowledge and skills to deal effectively with customer enquiries in relation to travel and tourism in Scotland, the rest of the United Kingdom and worldwide. They will also develop skills to become effective job-seekers and employees.
Retailing- this course is an introductory qualification in Retail. It provides students with the practical skills, knowledge and attitudes needed to work in retailing. Pupils will develop an understanding of the needs of a retailer and an appreciation of the importance of customers. They also gain important employability skills and positive attitudes relevant to both the workplace and learning environments. Areas covered include maintaining, storing and replenishing stock, satisfying customer needs, planning and implementing a retail event.
